Welcome to Addi Auto Sales ("we," "us," or "our"). We are dedicated to providing quality used cars, trucks, and SUVs with exceptional customer service and financing options to suit your needs. This Privacy Policy outlines how we collect, use, disclose, store, and protect personal information when you interact with our website, inquire about vehicles, or engage with our dealership. We are committed to ensuring a seamless and transparent car-buying experience while safeguarding your privacy in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU residents, the California Consumer Privacy Act (CCPA) for California residents, and other relevant regulations.

1. Information We Collect

We collect information to offer personalized vehicle sales, financing, and customer support, ensuring an easy and affordable car-buying process. The types of information we collect include:

1.1 Personal Information You Provide

• Customer Information: Name, email address, phone number, and home address provided when inquiring about vehicles, requesting test drives, or applying for financing.
• Vehicle Preferences: Details about your desired vehicle (e.g., make, model, budget) shared during consultations or inquiries.
• Financial Information: Credit/debit card details, billing address, or credit application data processed through secure third-party platforms for purchases or financing.
• Communication Data: Information provided through contact forms, phone calls, email inquiries, or customer feedback surveys.

1.2 Automatically Collected Information

• Technical Data: IP address, browser type, operating system, device information, and time zone, collected via cookies and similar technologies.
• Usage Data: Pages visited, time spent on the website, and referral sources.
• Location Data: Approximate location based on your IP address to comply with regional regulations or tailor vehicle recommendations.

1.3 Information from Third Parties

We may receive information from third-party services, such as:

• Analytics providers for website usage statistics.
• Payment processors for transaction verification.
• Financing partners to process credit applications.
• Marketing platforms for advertising or lead generation.

2. How We Use Your Information

We use your information to deliver quality vehicles, streamline the car-buying process, and provide exceptional customer service. Specific purposes include:

• Vehicle Sales: To process inquiries, schedule test drives, and facilitate vehicle purchases.
• Financing Support: To assist with credit applications and secure financing options, even for customers with less-than-perfect credit.
• Customer Support: To respond to inquiries, provide vehicle information, and ensure satisfaction with our services.
• Administrative Purposes: To process payments, manage sales records, and coordinate with financing partners.
• Website Improvement: To analyze usage patterns and optimize website performance and content.
• Marketing and Promotions: To inform you about new inventory, special offers, or financing deals, with your consent where required.
• Legal Compliance: To comply with applicable laws, regulations, or legal requests (e.g., tax or consumer protection laws).

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on the following legal grounds:

• Contractual Necessity: To fulfill sales agreements or process financing applications.
• Consent: For marketing communications or non-essential cookies.
• Legitimate Interests: For improving our website, analyzing sales outcomes, or ensuring operational efficiency, where our interests do not override your rights.
• Legal Obligation: To comply with tax, consumer protection, or data protection regulations.

4. How We Share Your Information

We do not sell your personal information. We may share your data with third parties in the following cases:

• Service Providers: Third-party vendors who assist with payment processing, financing, booking systems, or analytics.
• Business Partners: Financing institutions or vehicle suppliers for purchase or credit processing, with your consent.
• Legal Authorities: When required by law, court order, or government request (e.g., tax reporting).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

All third parties are required to protect your data and use it only for the specified purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixel tags) to enhance your experience. Cookies may be:

• Essential: Necessary for website functionality (e.g., session management).
• Analytical: To track usage and improve website performance.
• Marketing: To deliver personalized promotions or vehicle recommendations.

You can manage cookie preferences through your browser settings or our cookie consent tool (if available).

6. Data Security

We implement technical and organizational measures to protect your data, including:

• SSL/TLS encryption for data transmission.
• Secure servers and access controls.
• Regular security audits and staff training on data protection.

However, no online system is 100% secure. Please notify us immediately if you suspect a data breach.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:

• Customer and sales data: Retained for the duration of our business relationship and up to 5 years post-purchase for record-keeping.
• Payment and financing data: Up to 7 years for tax and accounting purposes.
• Analytics data: Typically retained for 24 months, unless anonymized.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Deletion: Request deletion of your data (subject to legal obligations, e.g., tax record-keeping).
• Restriction: Limit how we process your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing for marketing or legitimate interests.
• Withdraw Consent: Revoke consent for non-essential processing (e.g., marketing communications).

For California residents (CCPA), you have additional rights to:

• Know what personal information we collect, use, or disclose.
• Opt out of the sale of personal information (we do not sell data).
• Non-discrimination for exercising your rights.

To exercise your rights, contact us using the details provided in the Contact Us section. We will respond within 30 days (or 45 days for CCPA requests).

9. International Data Transfers

Your data may be transferred to and processed in countries outside your region, such as the United States, where our service providers operate. We ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) for EEA users, to comply with GDPR.

10. Third-Party Services

Our website may integrate with third-party services (e.g., payment processors, financing platforms, or social media). We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

11. Children’s Privacy

Our services are not directed to individuals under 16, and we do not knowingly collect personal information from children under 16. If we learn that a child’s data has been collected without parental consent, we will delete it promptly. Parents/guardians can contact us to address any concerns.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or contacting customers directly. The “Last Updated” date at the top indicates the latest version.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Addi Auto Sales
Email: info@addiauto-sales.com

For GDPR purposes, our Data Protection Officer can be reached at the same email address.